Clear expectations. Clean process.
The same policy categories from the existing Frame8 site, reorganized into a cleaner format so customers can understand the basics before placing an order.
Return & Refund Policy
Customers may request a return or refund within the applicable period when a delivered product is damaged or defective. Any refund depends on the condition of the delivered product and the circumstances of the order.
Privacy Policy
Frame8 protects customer personal information and does not share it with others without permission, except where disclosure is legally required.
Payment Policy
Orders must be paid before processing begins. Approved payment methods may include credit card, debit card or supported online payment options.
Delivery Policy
Orders are delivered within the timeframe agreed by both parties. Delivery timing can vary based on the project requirements and customer location.
Customer Service Policy
Frame8 aims to respond to customer questions and complaints within 1–2 business days. If you have trouble receiving a response, contact the studio again by email.
Questions before ordering?
Use the studio email for questions, complaints or order-specific clarification.